Every person moving into a Residential Aged Care Facility needs to be assessed by an Aged Care Assessment Team (ACAT). ACAT is a team of health professionals, such as doctors, nurses and social workers who provide information, advice and assistance to older people in the community. It is the role of the ACAT team to assess senior community members who are thinking of moving towards residing in an Aged Care Facility from their home, or from hospital. The team will provide you with a copy of your assessment, which will need to be produced when commencing admission procedures at Serene Residential Care Services.

The ACAT assessors approve eligibility for entry into an aged care facility, and also determine the type of care level required, such as respite, low- level care or high-level care.

Why is a Centrelink Asset Assessment required? Bluedawn Healthcare realise that every resident's financial situation is different, and to assist, we offer a range of options for payment into both low-level and high-level care. To enable the government to ascertain a suitable fee structure for each resident based on assets and income, a Centrelink Permanent Residential Aged Care Request for a Combined Asset and Income Assessment is required, prior to admission into Serene Residential Care Services. You can request a Permanent Residential Aged Care Request for a Combined Asset and Income Assessment by contacting the Centrelink or You can view Information you need to know about your Permanent Residential Aged Care Request for a Combined Asset and Income Assessment.

A respite care service needs to be contacted as they generally arrange the accommodation with the residential centre. Call 1800 052 222 During business hours, or, for emergency respite support outside standard business hours, call 1800 059 059.

The Aged Care Act 1997 stipulates that government subsidised residential Aged Care facilities are certified to ensure appropriate levels of building quality and safety. Serene undergoes the certification process required by the Australian Government and meets current certification needs and is upgraded as required.

We encourage people to look at as many facilities as possible. Tours are held by appointment at our facility - telephone the Administration Officer to book in for a tour.

Public transport is available within walking distance. Please inquire as to the appropriate bus or train service with the Passenger Transport InfoLine on 82101000.

Whilst we endeavour to accommodate everyone's preferences, this is not always possible. Serene Residential Care Services offer a majority of single rooms, within minimum government ratio requirements. Some rooms have ensuite bathrooms and those without are in close proximity to bathrooms. There are some double share rooms, which allow for couples or people who prefer to have some company.

Please bring the resident information handbook and other relevant items on admission: Pensioner Entitlement or Veterans' Affairs Card, Pharmaceutical Benefits Card, Medicare Card, Ambulance Card, private health cover details or pensioner health benefits card, Access Cab booklet, any current prescriptions, medications and medical appointment cards or details;

• Doctor's letter with relevant information, name and phone number of a doctor who will care for you at Serene, completed medication chart plus other specialist contacts such as dentist and optometrist details;
• Names and addresses of at least two people to contact in an emergency;
• Copies of any Advance Directives, name, address and contact telephone number of those holding enduring Power of Attorney, Enduring Power of Guardianship; Medical Power of Attorney.
• Details of any funeral arrangements and contact details of Funeral Director.
• All clothes named - we can purchase the labels for you.
• Completed list of electrical appliances brought with you (e.g. electric shaver, radio, television).
• Photographs.
• Favourite chair, bed spread, etc.,

Serene does not employ a Doctor but has preferred Medical Providers. Prior to admission, each resident is requested to nominate the Doctor of their choice to provide medical care once they are a resident at Serene Residential Care Services. Quite often, this will be the Doctor they have been seeing prior to admission.

Yes we do - As part of our Admission Procedure we ask that you provide a current "Medical History". Your Doctor can help you with this. All information held by us is kept strictly confidential under the guidelines of our Privacy Policy and the Aged Care Act.

Anyone with concerns regarding services provided by Serene Residential Care Services is encouraged to bring such matters to the attention of staff in writing (where a resident / client chooses to use an interpreter, this request will be facilitated), by completing a "Feedback" flyer or by speaking directly to the Site Manager. All issues will be dealt with as promptly as possible with the aim of resolving any concerns that are raised.

Where the concern is not resolved satisfactorily, contact can be made with the Directors by writing to:
Blu Dawn Pty Ltd Directors
1 Myzantha street, Lockleys SA 5032, or
Email: execdon@bluedawnhealthcare.com.au
Complainants are encouraged to bring their concerns to Serene Residential Services attention in the first instance and are welcome to have an advocate present. However, they may choose to seek help from an external source such as:

• Aged Rights Advocacy Service (ARAS)
• Department of Health and Ageing (Commonwealth)
• Home and Community Care Unit
• Department for Families and Communities (State) Ageing and Community Care Branch (incorporating the Office for the Ageing)
• Ageing and Community Care Retirement Villages Information, Advice and Mediation Service

We acknowledge that as individuals lose their independence and become involved and dependent on services provided to them, it can be difficult raising concerns about services and the way they are offered. Serene Residential Care Services aims to provide quality services, and we seek to do so with the level of resources that the Government provides for each service. Serene Residential Care Services does not expect services delivered by its staff would be related to threats or punitive retaliation because concerns are raised. We do accept we cannot always meet some individual expectations.

You can view it here -> Document link